Safeguarding and scope of service
Last updated: 8 October 2026. Every client should be safe, respected, and treated with dignity in their own home and on their own terms.
What that means in practice
- Enhanced DBS checking and public liability insurance.
- A home environment risk assessment before regular visits begin.
- Short written visit notes kept securely.
- Clear professional boundaries around money, keys, gifts, and personal information.
- No passwords, PINs, card details, payments, or account logins.
- A named family contact agreed from the start, where the client wishes this.
- One familiar companion wherever possible.
Independence first
Support should help someone keep their routines, choices, home comforts, and sense of self. We involve the client in decisions about their support and take their wishes seriously.
If we are worried
We will normally speak to the client first. Where we believe someone is at serious risk, we may contact the local authority safeguarding team, GP, emergency services, or police, and may need to act without agreement. We will be honest about having done so.
What we are not
We provide companionship, not personal care, nursing, medication support, or emergency monitoring. If needs grow beyond companionship, we will say so plainly and help identify an appropriate registered provider.