Privacy notice
This page explains how The Village Companion handles personal information when someone enquires, books a call, or starts companionship support.
Who we are
The Village Companion provides local companionship and practical independent-living support across Romford, Hornchurch, Upminster, and nearby areas. For privacy questions, contact hello@thevillagecompanion.com.
Information we collect
We may collect names, contact details, enquiry messages, preferred visit times, practical access notes, family contact details, and information needed to arrange safe companionship visits.
How we use information
We use information to respond to enquiries, arrange consultations, plan visits, provide family updates where agreed, keep appropriate records, and meet legal or safeguarding responsibilities.
Cookies
The website currently uses essential functionality only. We do not load analytics, advertising, or profiling cookies. If that changes, we will update this notice and request consent where required.
Your rights
You can ask to access, correct, delete, or restrict use of your personal information. You can also object to certain uses or ask for information to be transferred where the law allows.
How long we keep information
We keep enquiry and service information only for as long as needed for the purpose it was collected, including reasonable operational, legal, accounting, and safeguarding needs.